Refunds & Returns

We want you to be completely satisfied with your Qopick purchase. We're confident you'll love your new furniture, which is why we offer a 14-day money-back guarantee from the day you receive your goods.

If you wish to return an item, please note the following:

• Return Period: You can return goods within 14 days of delivery.
• Condition of Goods: Items must be returned in their original packaging and new, unassembled condition. We cannot accept returns for any goods that have been assembled or are not in their original packaging.
• Collection Charge: We can arrange a collection for you via our furniture delivery team at a cost of £49.00, which will be deducted from your refund. Alternatively, you may organize to return the item yourself.
• Refund Processing: Once the goods have been collected, please allow 2-4 working days for the refund to be processed. Refunds will be issued within 48 hours of receipt of the goods at our facility, and it may take up to 10 working days for the funds to show in your account.